Social Media

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Why does my company need a Facebook Page?

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Have your customers been asking you why you don’t have a Facebook fan page for your company? If not, they will, and it’s always best to get out in front of the request before they move to a provider that does offer that communication method. There is always debate around why having any presence on Facebook is important, and if your customers will even want to use that form of communication. If you start to think about your audience, do the proper research to see if that demographic is largely using Facebook, then you will have a great understanding as to why you should start thinking about creating a fan page for your business.

Facebook fan pages enable your company to do a few things, which include: offering an alternative communication method to reach your company, allowing your customers to stay within a medium in which they feel comfortable interacting, and they enable your customers to communicate with other customers about your products/services within the comfort of your brand.

If you are still unsure at this point as to whether you really need a Facebook fan page, check to see what your top competitors are doing, and if it has had any impact on their business. You will find that no matter what the industry or the product, your customers will start to move to the channels they are more comfortable using, rather than a few years ago where if they wanted to connect with you it could only be through the methods you set up.

At most, take the time to learn what Facebook has to offer and ask your customers if they would start to use a fan page as a method of interacting with your brand.

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I’ve been trying to use Google+

Posted by | Online Marketing, Social Media | No Comments

For the past two months, I have been asked weekly if I am using Google+, and I am not really sure how to respond. Do I have an account? Yes. Have you ever posted to your profile? Yes. Do you know what you are doing, and why? Not really. I have been trying to figure out why I should integrate Google+ into my social media plan, and if there is an easy way to start publishing content that wouldn’t interfere with my current workflow.

After a few weeks of research, I am now ready to start publishing content to my Google+ account. For the record, Google+ tends to be more of a content push, rather than a social conversation. Also, if you are looking to create more awareness for your company brand, Google has just started offering promoted pages (pretty much the same thing as a Facebook Fan page, but less cool). Promoted pages seem to be their attempt at competing with Facebook Fan pages, but out of the gate they are missing a lot of core functionality.

If you are looking to jump on the Google+ bandwagon, now is probably a great time to setup your account and start finding some connections (people to follow). All you need is a Google account, and about 25 minutes of free time to setup your profile correctly. Sign up, setup your basic information, and start sharing content with your friends and family.

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YouTube’s newest redesign

Posted by | Social Media, Web Design | No Comments

A few days ago, YouTube released a new design for all profile pages, playlists, and integrated a better way to connect your social channels. Now, when you log in to your YouTube account, you will see a much clearer (more minimal) design for your subscriptions, favorites. If you have connected your account to your Facebook, you can also see what videos your friends are posting. As a lover of minimal design, the newest release by YouTube has inspired me to finally finish my profile and use it as a real source of communication.

(Did you know: In 2011, there were more YouTube video plays, than Google searches.)

If you have a few minutes to spare, and have not seen the newest design, I would highly recommend logging back into your account (or create a new account) to see what new features are awaiting you.

 

How to brand a corporate Twitter account

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If your company has recently decided to use Twitter for your social media efforts you might want to consider the following.

With social media replacing a very large number of corporate customer service platforms you must make it clear through your design, language, and follow-up process that you are here to use twitter correctly.

Here are a few tips to re ensure your brand is present when using Twitter:

  1. Background design – great opportunity to provide your logo, quick bio, and company contact information out side of Twitter. Example of using a custom twitter background – http://www.twitter.com/96robots
  2. Your user name – example “@96robots”. Use this wisely moving forward because you only get one shot. Typically for a corporate twitter profile your company name would be the best choice.
  3.  Proper language – when posting to your twitter account or replying to direct messages be careful in the manor your speaking so that your audience doesn’t lose the connection between your corporate website and the twitter account.
  4.  Be quick - like any social media avenue you must be able to devote a large amount of time to monitor. A perfect example of this is if you were engaged in a face to face conversation and someone asked you a question it would be rude not to reply quickly, and the same applies with any social media platform.

Conclusion: Push your brand, customer services experience, and the ability to adapt to new methods of connecting with your audience.

20 Social media icons vs. 5 Social Icons

Posted by | Social Media, User Experience | No Comments

Have you recently started using social media to promote you website content? Find that none of the quick social applications like sharethis are working as effectively as hoped? The thought was to show as many icons as possible.

Like many beginners that are very new to the concept of SEO/Social Media you may have added all the social icons you could to the bottom of your website content. There is some reasoning behind only having a select few icons that promote your content and that is to only show those social avenues that you plan to maintain profiles on and or are getting the most of each post.

When you offer a visitor to much to choose from they don’t choose anything. If your able to narrow it down to where your content is getting the most volume from and which avenue is the most profitable for your site in the long run you will notice your getting the most from your web content.

Examples:

  1.  Personal blog: twitter, facebook, digg, and friendfeed.
  2.  Corporate: twitter, linkedin, del.icio.us, directory (industry related)

Conclusion: identify your website short term and long term goals, and decide which social media avenue will help the most.

 

Posting from Twitter to Facebook and back

Posted by | Social Media | One Comment

If you haven’t already heard the latest news you will notice in your Facebook account the ability to post cross platform with Twitter and Facebook. This new feature seems like a great opportunity for both the two social media giants and users of the solutions.

With this feature you no longer miss your strong network of friends, family, and professional contacts on Facebook or the growing number of users on Twitter following your updates. If you have not already tried this new tool we suggest you see how it works for your company and the added use of time.

5 ways to grow your Twitter followers

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Most business/people are aware of Twitter in some way, shape, or form by now and how to get started. Today’s post will go over 5 simple ways to grow your “Twitter followers”.

5 ways to grow your Twitter followers:

  1. When posting to your twitter profile try and place specific keywords that relate to the audience your looking to build. Users search by keywords and when they find others posting about that topic they follow.
  2. Post like a human. Most people now are trying to use all automated sources to post to their twitter profile and are only gaining other robot accounts. We have to keep in mind that it’s humans that make the final decision to engage your services.
  3. If you have an external website place one of the many Twitter applications that show your most recent posts to twitter on your external website. This will show visitors to your site that if they are interested in learning a little more about you/ your business they can just follow your updates on twitter.
  4. Place the universal “Twittercon” = twitter icon anywhere on your social profiles, blogs, and corporate websites showing users that you are on Twitter.
  5. Simply add “@96robots” = your Twitter user name on your new business card design. This is a very new and powerful method to grow your twitter followers and helps the brand of your company showing others that you are committed to the grow of your company and new social media.

Thanks for reading!

Twitter in plain English

Posted by | Online Marketing, Social Media | No Comments

If your not already using “Twitter” I am certain you have heard about it and wondered what it is exactly. Many people will tell you different things about Twitter and how to use it as a personal communication tool or a online marketing strategy.

The main focus of this blog post today is to inform the website users that are not sure what exactly is the reasoning for using the service. In the video below you will understand how and why so many people are using twitter. Keep in mind that twitter can be used and viewed by only those who you choose.

 

What is Linkedin?

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Everyone from business owners, CEO’s, entry level employees, and job seekers are hearing about the power of the professional networking social site called “linkedin“.

The definition of linkedin from there site is: “LinkedIn is an interconnected network of experienced professionals from around the world, representing 170 industries and 200 countries. You can find, be introduced to, and collaborate with qualified professionals that you need to work with to accomplish your goals.”

Here’s a great video explaining what Linkedin is:

 

Time to think a website video

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More then ever you have to attract the new visitors to your site as fast and effective as possible. How engaging would a video demo be on your products or services? Would this increase time on site, conversation rates, product/services knowledge, and brand strengthening?

The approach is one of the most important stages in the process because it defines the outcome of your campaigns. The quality or perception is another stage in the process that will identify your brand and the value your products or services offer. There are many large companies that spend thousands of dollars on a video that may or may not obtain your marketing goal. When others have taken the approach of adding human touch were they will record them selves using or explaining the product or service.

Please take some time before engaging in a video presentation of your products/services so you can identify all possible outcomes, objections, and future goals.

 

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